Frequently Asked Questions

What amenities does The Lana offer?

The Lana offers a variety of community amenities for residents.

What features and appliances come with the apartment?

Each apartment home at The Lana includes stainless steel appliances such as a refrigerator, microwave, and dishwasher, and washer and dryer connections. Many of our upgraded Mesquite apartments also feature walk-in closets, ceiling fans, and granite countertops, creating a comfortable and modern living space.

Is The Lana pet-friendly?

Yes, The Lana is pet-friendly community and we love our four-legged residents. We welcome both dogs and cats, with a maximum of two pets per apartment home, in line with our community pet policy.

What are the pet fees and restrictions?

Our pet policy includes a non-refundable pet fee of $400 per pet and monthly pet rent of $25 per pet, with a maximum of two pets per apartment home. Breed and weight restrictions may apply, so we recommend reaching out to the office for the most up-to-date list of approved breeds and guidelines. To make move-in smooth for you and your pet, please be sure all pet fees are paid and any required pet paperwork is completed before your furry friend joins you in your new home.

How do I submit maintenance requests, and do you offer 24/7 emergency maintenance?

For non-emergency maintenance, you can submit a request anytime through our online resident portal. We also provide 24/7 emergency maintenance for urgent issues. If you’re experiencing an emergency, please call our office and select the emergency option so we can assist you right away even after hours.